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  • 1.  TFN Calls Failed

    Posted 09-07-2023 12:59
    No replies, thread closed.

    Hello Everyone,

    I am  facing issue on dialing the TFN number.  Like that Prompt is playing "I'm having difficulties processing your request at this time. Please try again in a few minutes". But that system prompt we never used in call flows. I have analyzed the Sip Diagnostics Logs, As per logs, Edge side call disconnected but where from the prompt playing after edge disconnected. We don't have any error handling logic. kindly help me on this. Please see the below logs.

    {
        "data": [
            {
                "id": "1161355519",
                "method": "ACK",
                "ruriUser": "81783305220",
                "ruriDomain": "161.151.91.3",
                "fromUser": "819016187982",
                "fromTag": "C67D358F-C47",
                "toUser": "81783305220",
                "callid": "8965D847-4C7211EE-B767B7D7-FF4134B1@48.65.249.245",
                "cseq": "101 ACK",
                "userAgent": "",
                "correlationId": "8965D847-4C7211EE-B767B7D7-FF4134B1@48.65.249.245",
                "node": "remotenode",
                "dbnode": "remotenode",
                "selfUri": "/api/v2/telephony/siptraces"
            },
            {
                "id": "1161355524",
                "method": "200",
                "ruriUser": "",
                "ruriDomain": "",
                "fromUser": "819016187982",
                "fromTag": "C67D358F-C47",
                "toUser": "81783305220",
                "callid": "8965D847-4C7211EE-B767B7D7-FF4134B1@48.65.249.245",
                "cseq": "101 INVITE",
                "userAgent": "ININ-EDGE/1.0.0.12720",
                "correlationId": "8965D847-4C7211EE-B767B7D7-FF4134B1@48.65.249.245",
                "node": "remotenode",
                "dbnode": "remotenode",
                "conversationId": "b632fea2-f0c5-4719-a330-15fad0314063",
                "selfUri": "/api/v2/telephony/siptraces"
            },
            {
                "id": "1161355529",
                "method": "INVITE",
                "ruriUser": "81783305220",
                "ruriDomain": "161.151.91.3",
                "fromUser": "819016187982",
                "fromTag": "C67D358F-C47",
                "toUser": "81783305220",
                "callid": "8965D847-4C7211EE-B767B7D7-FF4134B1@48.65.249.245",
                "cseq": "101 INVITE",
                "userAgent": "Cisco-SIPGateway/IOS-17.6.3a",
                "correlationId": "8965D847-4C7211EE-B767B7D7-FF4134B1@48.65.249.245",
                "node": "remotenode",
                "dbnode": "remotenode",
                "selfUri": "/api/v2/telephony/siptraces"
            },
            {
                "id": "1161355530",
                "method": "100",
                "ruriUser": "",
                "ruriDomain": "",
                "fromUser": "819016187982",
                "fromTag": "C67D358F-C47",
                "toUser": "81783305220",
                "callid": "8965D847-4C7211EE-B767B7D7-FF4134B1@48.65.249.245",
                "cseq": "101 INVITE",
                "userAgent": "ININ-EDGE/1.0.0.12720",
                "correlationId": "8965D847-4C7211EE-B767B7D7-FF4134B1@48.65.249.245",
                "node": "remotenode",
                "dbnode": "remotenode",
                "conversationId": "b632fea2-f0c5-4719-a330-15fad0314063",
                "selfUri": "/api/v2/telephony/siptraces"
            },
            {
                "id": "1161360247",
                "method": "200",
                "ruriUser": "",
                "ruriDomain": "",
                "fromUser": "81783305220",
                "fromTag": "MKIEb5o",
                "toUser": "819016187982",
                "callid": "8965D847-4C7211EE-B767B7D7-FF4134B1@48.65.249.245",
                "cseq": "1 BYE",
                "userAgent": "",
                "correlationId": "8965D847-4C7211EE-B767B7D7-FF4134B1@48.65.249.245",
                "node": "remotenode",
                "dbnode": "remotenode",
                "selfUri": "/api/v2/telephony/siptraces"
            },
            {
                "id": "1161360257",
                "method": "BYE",
                "ruriUser": "819016187982",
                "ruriDomain": "48.65.249.245",
                "fromUser": "81783305220",
                "fromTag": "MKIEb5o",
                "toUser": "819016187982",
                "callid": "8965D847-4C7211EE-B767B7D7-FF4134B1@48.65.249.245",
                "cseq": "1 BYE",
                "userAgent": "ININ-EDGE/1.0.0.12720",
                "correlationId": "8965D847-4C7211EE-B767B7D7-FF4134B1@48.65.249.245",
                "node": "remotenode",
                "dbnode": "remotenode",
                "conversationId": "b632fea2-f0c5-4719-a330-15fad0314063",
                "selfUri": "/api/v2/telephony/siptraces"
            }
        ],
        "count": 6,
        "selfUri": "/api/v2/telephony/siptraces"
    }


    #ArchitectureandDesign
    #Integrations
    #Routing(ACD/IVR)
    #SIP/VolP
    #Telephony

    ------------------------------
    Regards,
    Shenbagamoorthy B
    TechLead
    Pointel Inc.,
    ------------------------------


  • 2.  RE: TFN Calls Failed

    Posted 09-08-2023 03:40
    No replies, thread closed.

    Shenbagamoorthy,

    It sounds to me that you have a bug in your Architect Flow and as a result are hearing the system generated error message. I'd recommend you raise a case with Genesys Care and ask them to review the Architect logs to identify which task in your flow is failing.

    Hope that helps
    Mark



    ------------------------------
    -------------------------------
    Mark Goldsmith
    NTT Australia
    https://www.global.ntt/
    ------------------------------
    ------------------------------

    Original Message


  • 3.  RE: TFN Calls Failed

    Posted 09-08-2023 04:26
    No replies, thread closed.

    Hello Mark Goldsmith,

    Thank you for your Assist. In the Architect Flow, We manage  Error Handling  with some logic. System Prompt we never used in call flow then How and Where that Message is Played.



    ------------------------------
    Regards,
    Shenbagamoorthy B
    TechLead
    Pointel Inc.,
    ------------------------------

    Original Message


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