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  • 1.  The agent processes the sent mail and selects done,but want to send from the original email basis

    Posted 16 days ago

    Email agent processed an email and selected done,The agent found a problem with the email delivery.The Agent wants to send a new email to the client based on the original email ， I wonder if this can be realized ，if yes ,How to operate？


    #Outbound

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    WenHao Zhang
    eSoon China Limited
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  • 2.  RE: The agent processes the sent mail and selects done,but want to send from the original email basis

    Posted 5 days ago

    You are looking at multiple destinations as described here:  Route email to multiple destinations - Genesys Cloud Resource Center (mypurecloud.com)

    The setting is in the ORG settings.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: The agent processes the sent mail and selects done,but want to send from the original email basis

    Posted 5 days ago

    @WenHao Zhang Do you have more details of the problem with the email delivery? 

    Are you looking for a feature called "Reconnect and reply to closed email"? If yes, it is included in the next release (June 17th). 



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    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
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    Original Message


  • 4.  RE: The agent processes the sent mail and selects done,but want to send from the original email basis

    Posted 4 days ago


    Genesys is going to release feature "Search and reply to completed email" this week. 

    https://genesyscloud.ideas.aha.io/ideas/DIG-I-181



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    Vincent Sabolboro
    ATB Financial
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    Original Message


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