Welcome Community

Calling all inventors, Dr. Frankensteins, and Edisons! 

It's the most fun time of the year in the Genesys Community. Why? Because we open the doors to the innovation vault and let your genius shine with the Big, Bad Bot Bash! 

To add to our collection of innovation marvels, we want to ask you: 

Have you conjured up a bot, automation, or performance enhancing feature using Genesys software?

Tell us about it in the comments below! And you could end up a big winner!

What Makes a Spine-Tingling Entry?

Include details like:

-What problem does your creation solve?

-What inspired you to make it?

-How does it work?

-Share screenshots, stories, testimonials, whatever you need to sell it! We want to know all the ins and outs of your invention.

Deadline for Submissions:

You'll have the full month of October to submit your creations, so put some thought into it. Once the contest closes October 31^st, we'll send all entries to our panel of judges to decide a winner.

Scary-Good Prizes: 

Everyone who submits their innovation will receive:

• 25 Advocacy Points
• The Big, Bad Bot Bash Badge (say that three times fast...)

The winner will get the badge above, plus:

• A Prize Wall pick and
• 100 Advocacy Points
• A Dr. Don Brown ribbon

Head over to the Big, Bad Bot Bash to learn more about other community contests happening in October!

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Hi everyone!

Here's my entry for the Genesys Showcase contest.

I created a bot component called Dynamic Menu, designed to make menu creation in Architect faster, reusable, and fully dynamic.

What problem does it solve?
In complex bot designs, developers often need to create multiple static menus for different contexts, which increases maintenance effort and limits flexibility. My goal was to simplify this process and make menu creation reusable and adaptable - allowing both structured options and open data collection when needed.

What inspired you to make it?
During several bot implementations, I noticed that most menus followed the same logic but required manual duplication and customization. I wanted a smarter, cleaner way to handle menus - one that adapts automatically based on variables, can collect free-form user input (like a document number or code), and integrates seamlessly with Genesys Knowledge for open queries.

How does it work?
I created a generic reusable task in Architect called Digital Menu.

• The menu text ({{Flow.textoMenu}}) and options (Flow.opt1 to Flow.opt10) are dynamically passed as variables.

• The same task can generate from 1 to 10 quick reply options without hardcoding them.

• It also supports generic data collection - the developer can specify, just like other options, that the desired type is "input". In this mode, the bot switches behavior and asks the user to type information such as a document number, code, or other value.

• The developer only needs to set the variable values before invoking the task - the menu automatically adjusts to the use case.

• The task handles the user's response and returns the selected or typed value to the main flow for further logic.

This framework was designed for traditional menu-based bots that don't rely on intent recognition.
This approach remains very common in Brazil, where many organizations prefer structured, predictable flows similar to IVR-style menus. It offers better control, simpler maintenance, and clear user navigation - especially in environments with large customer bases or mixed digital channels.

This solution allows any bot to reuse the same logic for both menus and open data collection, improving flexibility, consistency, and maintainability. It also supports multilingual flows and dynamic data sources (such as APIs or Data Actions).

Results:

• 80% faster menu creation.

• No duplicated flow logic.

• Supports both guided and open input interactions.

• Works perfectly for traditional bots without intents.

• Commonly adopted by Brazilian organizations for scalable, reliable CX automation.

• Easier maintenance and updates.

Thanks for checking out my bot! Hope this idea helps others build faster and smarter with Genesys Cloud.

Calling all inventors, Dr. Frankensteins, and Edisons! 

It's the most fun time of the year in the Genesys Community. Why? Because we open the doors to the innovation vault and let your genius shine with the Big, Bad Bot Bash! 

To add to our collection of innovation marvels, we want to ask you: 

Have you conjured up a bot, automation, or performance enhancing feature using Genesys software?

Tell us about it in the comments below! And you could end up a big winner!

What Makes a Spine-Tingling Entry?

Include details like:

-What problem does your creation solve?

-What inspired you to make it?

-How does it work?

-Share screenshots, stories, testimonials, whatever you need to sell it! We want to know all the ins and outs of your invention.

Deadline for Submissions:

You'll have the full month of October to submit your creations, so put some thought into it. Once the contest closes October 31^st, we'll send all entries to our panel of judges to decide a winner.

Scary-Good Prizes: 

Everyone who submits their innovation will receive:

• 25 Advocacy Points
• The Big, Bad Bot Bash Badge (say that three times fast...)

The winner will get the badge above, plus:

• A Prize Wall pick and
• 100 Advocacy Points
• A Dr. Don Brown ribbon

Head over to the Big, Bad Bot Bash to learn more about other community contests happening in October!

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Calling all inventors, Dr. Frankensteins, and Edisons! 

It's the most fun time of the year in the Genesys Community. Why? Because we open the doors to the innovation vault and let your genius shine with the Big, Bad Bot Bash! 

To add to our collection of innovation marvels, we want to ask you: 

Have you conjured up a bot, automation, or performance enhancing feature using Genesys software?

Tell us about it in the comments below! And you could end up a big winner!

What Makes a Spine-Tingling Entry?

Include details like:

-What problem does your creation solve?

-What inspired you to make it?

-How does it work?

-Share screenshots, stories, testimonials, whatever you need to sell it! We want to know all the ins and outs of your invention.

Deadline for Submissions:

You'll have the full month of October to submit your creations, so put some thought into it. Once the contest closes October 31^st, we'll send all entries to our panel of judges to decide a winner.

Scary-Good Prizes: 

Everyone who submits their innovation will receive:

• 25 Advocacy Points
• The Big, Bad Bot Bash Badge (say that three times fast...)

The winner will get the badge above, plus:

• A Prize Wall pick and
• 100 Advocacy Points
• A Dr. Don Brown ribbon

Head over to the Big, Bad Bot Bash to learn more about other community contests happening in October!

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

What problem does your creation solve?

My innovation solves the problem of rigidity and repetitive work in customer satisfaction surveys. With a single dynamic flow, it's possible to use the same survey structure across different channels (voice, messaging, chat, and others) without the need to build separate flows or make complex changes for each channel. This approach makes it easier to maintain, run A/B tests, and personalize the customer experience.

💡 What inspired you to make it?

The inspiration came from the need to make surveys more flexible and scalable, reducing the time spent on developing and maintaining multiple flows. I wanted to create a centralized and reusable model that could adapt to any type of media and question format, ensuring agility and consistency in collecting customer feedback.

⚙️ How does it work?

It works through a data table that stores a key (e.g., "Support") and a JSON in the following format:

{
  "id": 1,
  "media": "voice",
  "questions": [
    {
      "id": 1,
      "type": "range",
      "text": "In a scale from 1 to 5"
    },
    {
      "id": 2,
      "type": "range",
      "text": "In a scale from 1 to 10"
    },
    {
      "id": 4,
      "type": "open",
      "text": "Open question"
    }
  ]
}

The survey flow retrieves the key for the specific interaction and receives the JSON data. Based on the media type and question type, it automatically triggers the specific task for that scenario.

This allows me to:

• Add, remove, or modify questions easily

• Reuse the same flow for any channel

• Run A/B tests more efficiently

• Save all responses and question texts in participant data, making it easier to track customer behavior and make quick adjustments.

This feature will receive soon and update to change the data action in a frindly UI design.

Calling all inventors, Dr. Frankensteins, and Edisons! 

It's the most fun time of the year in the Genesys Community. Why? Because we open the doors to the innovation vault and let your genius shine with the Big, Bad Bot Bash! 

To add to our collection of innovation marvels, we want to ask you: 

Have you conjured up a bot, automation, or performance enhancing feature using Genesys software?

Tell us about it in the comments below! And you could end up a big winner!

What Makes a Spine-Tingling Entry?

Include details like:

-What problem does your creation solve?

-What inspired you to make it?

-How does it work?

-Share screenshots, stories, testimonials, whatever you need to sell it! We want to know all the ins and outs of your invention.

Deadline for Submissions:

You'll have the full month of October to submit your creations, so put some thought into it. Once the contest closes October 31^st, we'll send all entries to our panel of judges to decide a winner.

Scary-Good Prizes: 

Everyone who submits their innovation will receive:

• 25 Advocacy Points
• The Big, Bad Bot Bash Badge (say that three times fast...)

The winner will get the badge above, plus:

• A Prize Wall pick and
• 100 Advocacy Points
• A Dr. Don Brown ribbon

Head over to the Big, Bad Bot Bash to learn more about other community contests happening in October!

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

What problem does your creation solve?

My innovation solves the problem of rigidity and repetitive work in customer satisfaction surveys. With a single dynamic flow, it's possible to use the same survey structure across different channels (voice, messaging, chat, and others) without the need to build separate flows or make complex changes for each channel. This approach makes it easier to maintain, run A/B tests, and personalize the customer experience.

💡 What inspired you to make it?

The inspiration came from the need to make surveys more flexible and scalable, reducing the time spent on developing and maintaining multiple flows. I wanted to create a centralized and reusable model that could adapt to any type of media and question format, ensuring agility and consistency in collecting customer feedback.

⚙️ How does it work?

It works through a data table that stores a key (e.g., "Support") and a JSON in the following format:

{
  "id": 1,
  "media": "voice",
  "questions": [
    {
      "id": 1,
      "type": "range",
      "text": "In a scale from 1 to 5"
    },
    {
      "id": 2,
      "type": "range",
      "text": "In a scale from 1 to 10"
    },
    {
      "id": 4,
      "type": "open",
      "text": "Open question"
    }
  ]
}

The survey flow retrieves the key for the specific interaction and receives the JSON data. Based on the media type and question type, it automatically triggers the specific task for that scenario.

This allows me to:

• Add, remove, or modify questions easily

• Reuse the same flow for any channel

• Run A/B tests more efficiently

• Save all responses and question texts in participant data, making it easier to track customer behavior and make quick adjustments.

This feature will receive soon and update to change the data action in a frindly UI design.

Calling all inventors, Dr. Frankensteins, and Edisons! 

It's the most fun time of the year in the Genesys Community. Why? Because we open the doors to the innovation vault and let your genius shine with the Big, Bad Bot Bash! 

To add to our collection of innovation marvels, we want to ask you: 

Have you conjured up a bot, automation, or performance enhancing feature using Genesys software?

Tell us about it in the comments below! And you could end up a big winner!

What Makes a Spine-Tingling Entry?

Include details like:

-What problem does your creation solve?

-What inspired you to make it?

-How does it work?

-Share screenshots, stories, testimonials, whatever you need to sell it! We want to know all the ins and outs of your invention.

Deadline for Submissions:

You'll have the full month of October to submit your creations, so put some thought into it. Once the contest closes October 31^st, we'll send all entries to our panel of judges to decide a winner.

Scary-Good Prizes: 

Everyone who submits their innovation will receive:

• 25 Advocacy Points
• The Big, Bad Bot Bash Badge (say that three times fast...)

The winner will get the badge above, plus:

• A Prize Wall pick and
• 100 Advocacy Points
• A Dr. Don Brown ribbon

Head over to the Big, Bad Bot Bash to learn more about other community contests happening in October!

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Calling all inventors, Dr. Frankensteins, and Edisons! 

It's the most fun time of the year in the Genesys Community. Why? Because we open the doors to the innovation vault and let your genius shine with the Big, Bad Bot Bash! 

To add to our collection of innovation marvels, we want to ask you: 

Have you conjured up a bot, automation, or performance enhancing feature using Genesys software?

Tell us about it in the comments below! And you could end up a big winner!

What Makes a Spine-Tingling Entry?

Include details like:

-What problem does your creation solve?

-What inspired you to make it?

-How does it work?

-Share screenshots, stories, testimonials, whatever you need to sell it! We want to know all the ins and outs of your invention.

Deadline for Submissions:

You'll have the full month of October to submit your creations, so put some thought into it. Once the contest closes October 31^st, we'll send all entries to our panel of judges to decide a winner.

Scary-Good Prizes: 

Everyone who submits their innovation will receive:

• 25 Advocacy Points
• The Big, Bad Bot Bash Badge (say that three times fast...)

The winner will get the badge above, plus:

• A Prize Wall pick and
• 100 Advocacy Points
• A Dr. Don Brown ribbon

Head over to the Big, Bad Bot Bash to learn more about other community contests happening in October!

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Calling all inventors, Dr. Frankensteins, and Edisons! 

It's the most fun time of the year in the Genesys Community. Why? Because we open the doors to the innovation vault and let your genius shine with the Big, Bad Bot Bash! 

To add to our collection of innovation marvels, we want to ask you: 

Have you conjured up a bot, automation, or performance enhancing feature using Genesys software?

Tell us about it in the comments below! And you could end up a big winner!

What Makes a Spine-Tingling Entry?

Include details like:

-What problem does your creation solve?

-What inspired you to make it?

-How does it work?

-Share screenshots, stories, testimonials, whatever you need to sell it! We want to know all the ins and outs of your invention.

Deadline for Submissions:

You'll have the full month of October to submit your creations, so put some thought into it. Once the contest closes October 31^st, we'll send all entries to our panel of judges to decide a winner.

Scary-Good Prizes: 

Everyone who submits their innovation will receive:

• 25 Advocacy Points
• The Big, Bad Bot Bash Badge (say that three times fast...)

The winner will get the badge above, plus:

• A Prize Wall pick and
• 100 Advocacy Points
• A Dr. Don Brown ribbon

Head over to the Big, Bad Bot Bash to learn more about other community contests happening in October!

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

The Holiday-Smart Callback Scheduler

Problem

Users who were locked out of their accounts, due to forgotten passwords, MFA failures. They had no way to request help once the Service Desk closed at 6 pm AEST/AEDT.

• IT support operates only Monday – Friday, 8 am – 6 pm (Melbourne time).
• Staff and students overseas were left waiting through the night or weekend.
• No automatic way existed to queue a callback for the next business day.
  
  

Solution

I built a Genesys chatbot-driven callback scheduler that lets users securely lodge a request at any hour even at 2 am on a Sunday.
The bot determines the next open business day, skips weekends and public holidays, and schedules an outbound callback in the correct one-hour slot (9am-5pm Melbourne time).

How it works

• Melbourne-aware scheduling: The bot computes the target business day and slot in local Melbourne time and then converts to UTC using the correct AEST ↔ AEDT offset based on the target date.
• Weekend + holiday loop: A lightweight loop checks the date against weekends and a Public Holiday Data Table (YYYY-MM-DD keys). It advances until it finds the first open day, guaranteeing callbacks always land on valid business days.
• Capacity and duplicate control: Before confirming a callback, the bot queries Genesys Analytics to:
1. Count callbacks already scheduled for that target business day and queue.
2. Prevent duplicate callbacks for the same phone number and date - ensuring fair load distribution and avoiding repeat bookings.
• Self-adjusting for DST: Because offsets are calculated from the target day rather than "now," transitions between AEST and AEDT are handled automatically no code change required.
• Data-table driven: Public holidays are maintained externally; month and year transitions work naturally with date math.
  
  

Results

• Around 45 callback requests per month are now auto-scheduled.
• Users save 12 – 48 hours of waiting per request, more than 90 hours of total wait time saved each month.
• Zero missed callbacks across DST changes, weekends, and holidays.
  
  

Impact

This bot closes the service-availability gap between "after hours" and "next business day," ensuring no user ever gets stranded outside support hours even on long weekends or during daylight-saving changeovers.

Example (11:00–12:00)
Build the Melbourne-local timestamp, then subtract the correct offset (11h in AEDT, 10h in AEST) to store the callback in UTC:

Note: We use Minute(Flow.LocalDateTime) when building the Melbourne-local timestamp so callbacks don't all land exactly at 11:00 each request keeps the user's current minute (e.g., 11:23), which distributes calls across the hour.

AddHours(

  MakeDateTime(

    Year(Flow.TargetBizDate11),

    Month(Flow.TargetBizDate11),

    Day(Flow.TargetBizDate11),

    11,

    Minute(Flow.LocalDateTime),

    0

  ),

  -If(

     MakeDateTime(Year(Flow.TargetBizDate11),Month(Flow.TargetBizDate11),Day(Flow.TargetBizDate11),0,0,0)

       < GetDayOfWeekOccurrence(1,1,Year(Flow.TargetBizDate11),4,3,0,0)

     Or

     MakeDateTime(Year(Flow.TargetBizDate11),Month(Flow.TargetBizDate11),Day(Flow.TargetBizDate11),0,0,0)

       >= GetDayOfWeekOccurrence(1,1,Year(Flow.TargetBizDate11),10,2,0,0),

     11,  

     10  

   )

)

Huge thanks to everyone in this community for the wealth of knowledge and support you share!

------------------------------
Phaneendra
Technical Solutions Consultant
Monash University
Australia

Original Message:
Sent: 10-01-2025 14:23
From: Nicole Milliken
Subject: The Big, Bad Bot Bash is BACK!!!

Calling all inventors, Dr. Frankensteins, and Edisons! 

It's the most fun time of the year in the Genesys Community. Why? Because we open the doors to the innovation vault and let your genius shine with the Big, Bad Bot Bash! 

To add to our collection of innovation marvels, we want to ask you: 

Have you conjured up a bot, automation, or performance enhancing feature using Genesys software?

Tell us about it in the comments below! And you could end up a big winner!

What Makes a Spine-Tingling Entry?

Include details like:

-What problem does your creation solve?

-What inspired you to make it?

-How does it work?

-Share screenshots, stories, testimonials, whatever you need to sell it! We want to know all the ins and outs of your invention.

Deadline for Submissions:

You'll have the full month of October to submit your creations, so put some thought into it. Once the contest closes October 31^st, we'll send all entries to our panel of judges to decide a winner.

Scary-Good Prizes: 

Everyone who submits their innovation will receive:

• 25 Advocacy Points
• The Big, Bad Bot Bash Badge (say that three times fast...)

The winner will get the badge above, plus:

• A Prize Wall pick and
• 100 Advocacy Points
• A Dr. Don Brown ribbon

Head over to the Big, Bad Bot Bash to learn more about other community contests happening in October!

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

This is an awesome bot, am passing the idea to our service desk team. 

------------------------------
Jake Hofer
Network Voice Engineer Associate

Original Message:
Sent: 10-19-2025 21:35
From: Phaneendra Avatapalli
Subject: The Big, Bad Bot Bash is BACK!!!

The Holiday-Smart Callback Scheduler

Problem

Users who were locked out of their accounts, due to forgotten passwords, MFA failures. They had no way to request help once the Service Desk closed at 6 pm AEST/AEDT.

• IT support operates only Monday – Friday, 8 am – 6 pm (Melbourne time).
• Staff and students overseas were left waiting through the night or weekend.
• No automatic way existed to queue a callback for the next business day.
  
  

Solution

I built a Genesys chatbot-driven callback scheduler that lets users securely lodge a request at any hour even at 2 am on a Sunday.
The bot determines the next open business day, skips weekends and public holidays, and schedules an outbound callback in the correct one-hour slot (9am-5pm Melbourne time).

How it works

• Melbourne-aware scheduling: The bot computes the target business day and slot in local Melbourne time and then converts to UTC using the correct AEST ↔ AEDT offset based on the target date.
• Weekend + holiday loop: A lightweight loop checks the date against weekends and a Public Holiday Data Table (YYYY-MM-DD keys). It advances until it finds the first open day, guaranteeing callbacks always land on valid business days.
• Capacity and duplicate control: Before confirming a callback, the bot queries Genesys Analytics to:
1. Count callbacks already scheduled for that target business day and queue.
2. Prevent duplicate callbacks for the same phone number and date - ensuring fair load distribution and avoiding repeat bookings.
• Self-adjusting for DST: Because offsets are calculated from the target day rather than "now," transitions between AEST and AEDT are handled automatically no code change required.
• Data-table driven: Public holidays are maintained externally; month and year transitions work naturally with date math.
  
  

Results

• Around 45 callback requests per month are now auto-scheduled.
• Users save 12 – 48 hours of waiting per request, more than 90 hours of total wait time saved each month.
• Zero missed callbacks across DST changes, weekends, and holidays.
  
  

Impact

This bot closes the service-availability gap between "after hours" and "next business day," ensuring no user ever gets stranded outside support hours even on long weekends or during daylight-saving changeovers.

Example (11:00–12:00)
Build the Melbourne-local timestamp, then subtract the correct offset (11h in AEDT, 10h in AEST) to store the callback in UTC:

Note: We use Minute(Flow.LocalDateTime) when building the Melbourne-local timestamp so callbacks don't all land exactly at 11:00 each request keeps the user's current minute (e.g., 11:23), which distributes calls across the hour.

AddHours(

  MakeDateTime(

    Year(Flow.TargetBizDate11),

    Month(Flow.TargetBizDate11),

    Day(Flow.TargetBizDate11),

    11,

    Minute(Flow.LocalDateTime),

    0

  ),

  -If(

     MakeDateTime(Year(Flow.TargetBizDate11),Month(Flow.TargetBizDate11),Day(Flow.TargetBizDate11),0,0,0)

       < GetDayOfWeekOccurrence(1,1,Year(Flow.TargetBizDate11),4,3,0,0)

     Or

     MakeDateTime(Year(Flow.TargetBizDate11),Month(Flow.TargetBizDate11),Day(Flow.TargetBizDate11),0,0,0)

       >= GetDayOfWeekOccurrence(1,1,Year(Flow.TargetBizDate11),10,2,0,0),

     11,  

     10  

   )

)

Huge thanks to everyone in this community for the wealth of knowledge and support you share!

------------------------------
Phaneendra
Technical Solutions Consultant
Monash University
Australia

Original Message:
Sent: 10-01-2025 14:23
From: Nicole Milliken
Subject: The Big, Bad Bot Bash is BACK!!!

Calling all inventors, Dr. Frankensteins, and Edisons! 

It's the most fun time of the year in the Genesys Community. Why? Because we open the doors to the innovation vault and let your genius shine with the Big, Bad Bot Bash! 

To add to our collection of innovation marvels, we want to ask you: 

Have you conjured up a bot, automation, or performance enhancing feature using Genesys software?

Tell us about it in the comments below! And you could end up a big winner!

What Makes a Spine-Tingling Entry?

Include details like:

-What problem does your creation solve?

-What inspired you to make it?

-How does it work?

-Share screenshots, stories, testimonials, whatever you need to sell it! We want to know all the ins and outs of your invention.

Deadline for Submissions:

You'll have the full month of October to submit your creations, so put some thought into it. Once the contest closes October 31^st, we'll send all entries to our panel of judges to decide a winner.

Scary-Good Prizes: 

Everyone who submits their innovation will receive:

• 25 Advocacy Points
• The Big, Bad Bot Bash Badge (say that three times fast...)

The winner will get the badge above, plus:

• A Prize Wall pick and
• 100 Advocacy Points
• A Dr. Don Brown ribbon

Head over to the Big, Bad Bot Bash to learn more about other community contests happening in October!

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Calling all inventors, Dr. Frankensteins, and Edisons! 

It's the most fun time of the year in the Genesys Community. Why? Because we open the doors to the innovation vault and let your genius shine with the Big, Bad Bot Bash! 

To add to our collection of innovation marvels, we want to ask you: 

Have you conjured up a bot, automation, or performance enhancing feature using Genesys software?

Tell us about it in the comments below! And you could end up a big winner!

What Makes a Spine-Tingling Entry?

Include details like:

-What problem does your creation solve?

-What inspired you to make it?

-How does it work?

-Share screenshots, stories, testimonials, whatever you need to sell it! We want to know all the ins and outs of your invention.

Deadline for Submissions:

You'll have the full month of October to submit your creations, so put some thought into it. Once the contest closes October 31^st, we'll send all entries to our panel of judges to decide a winner.

Scary-Good Prizes: 

Everyone who submits their innovation will receive:

• 25 Advocacy Points
• The Big, Bad Bot Bash Badge (say that three times fast...)

The winner will get the badge above, plus:

• A Prize Wall pick and
• 100 Advocacy Points
• A Dr. Don Brown ribbon

Head over to the Big, Bad Bot Bash to learn more about other community contests happening in October!

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Calling all inventors, Dr. Frankensteins, and Edisons! 

It's the most fun time of the year in the Genesys Community. Why? Because we open the doors to the innovation vault and let your genius shine with the Big, Bad Bot Bash! 

To add to our collection of innovation marvels, we want to ask you: 

Have you conjured up a bot, automation, or performance enhancing feature using Genesys software?

Tell us about it in the comments below! And you could end up a big winner!

What Makes a Spine-Tingling Entry?

Include details like:

-What problem does your creation solve?

-What inspired you to make it?

-How does it work?

-Share screenshots, stories, testimonials, whatever you need to sell it! We want to know all the ins and outs of your invention.

Deadline for Submissions:

You'll have the full month of October to submit your creations, so put some thought into it. Once the contest closes October 31^st, we'll send all entries to our panel of judges to decide a winner.

Scary-Good Prizes: 

Everyone who submits their innovation will receive:

• 25 Advocacy Points
• The Big, Bad Bot Bash Badge (say that three times fast...)

The winner will get the badge above, plus:

• A Prize Wall pick and
• 100 Advocacy Points
• A Dr. Don Brown ribbon

Head over to the Big, Bad Bot Bash to learn more about other community contests happening in October!

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Calling all inventors, Dr. Frankensteins, and Edisons! 

It's the most fun time of the year in the Genesys Community. Why? Because we open the doors to the innovation vault and let your genius shine with the Big, Bad Bot Bash! 

To add to our collection of innovation marvels, we want to ask you: 

Have you conjured up a bot, automation, or performance enhancing feature using Genesys software?

Tell us about it in the comments below! And you could end up a big winner!

What Makes a Spine-Tingling Entry?

Include details like:

-What problem does your creation solve?

-What inspired you to make it?

-How does it work?

-Share screenshots, stories, testimonials, whatever you need to sell it! We want to know all the ins and outs of your invention.

Deadline for Submissions:

You'll have the full month of October to submit your creations, so put some thought into it. Once the contest closes October 31^st, we'll send all entries to our panel of judges to decide a winner.

Scary-Good Prizes: 

Everyone who submits their innovation will receive:

• 25 Advocacy Points
• The Big, Bad Bot Bash Badge (say that three times fast...)

The winner will get the badge above, plus:

• A Prize Wall pick and
• 100 Advocacy Points
• A Dr. Don Brown ribbon

Head over to the Big, Bad Bot Bash to learn more about other community contests happening in October!

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
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