Genesys Cloud - Main

Hello All,

I have a question regarding the difference between

Genesys chat bot and using third party engine,

What the advantages of using Genesys engine

Thanks in advance,

Hi Mohammed,

The choice of bot technology will potentially come down to the specific features required and language. However some key benefits of using Genesys native bots not necessarily in any order:

• Billing and support all in one place
• Ability to use native Knowledge and Knowledge Optimizer
• Use of Intent miner
• Optimization tools for Bots
• Same Administration interface so reduction in training
• Integrations can be re-used
• Native access to data from Genesys Cloud CX
• Easy to share data back and forth to flows
• No code required
• Version Control
• Audit History
• Roles Based Access Control
• The same SSO as it's part of Genesys Cloud CX
• Dynamic Slots. These are very powerful for ID and Verification bots as well as personalized journeys

A number of the more mundane items above such as admin and security are not as fancy as the front end but are really important for rapid deployment and compliance.

Hello All,

I have a question regarding the difference between

Genesys chat bot and using third party engine,

What the advantages of using Genesys engine

Thanks in advance,

Hello All,

I have a question regarding the difference between

Genesys chat bot and using third party engine,

What the advantages of using Genesys engine

Thanks in advance,