Genesys Cloud - Main

Hi

When someone saves a Queue Activity view with a name, for example "activity_queue_1", after opens that Activity view ("activity_queue_1") and from there clicks on the Performance tab (or any other tab), and later returns to the first activity view, the name of the tab is no longer "activity_queue_1" but the system default name "Queue Activity". This is a problem for supervisors and makes their work much more complicated.

Could this be changed so that the name of the view with which it was saved is preserved?

Thank you very much

Regards

Hi Ana,

The tabbed workspaces were not designed to retain the name when navigating a way from the view, but there is an idea to implement this

Hi

When someone saves a Queue Activity view with a name, for example "activity_queue_1", after opens that Activity view ("activity_queue_1") and from there clicks on the Performance tab (or any other tab), and later returns to the first activity view, the name of the tab is no longer "activity_queue_1" but the system default name "Queue Activity". This is a problem for supervisors and makes their work much more complicated.

Could this be changed so that the name of the view with which it was saved is preserved?

Thank you very much

Regards