Jimmy_Daniel | 2017-05-17 17:32:34 UTC | #1
Is Verint the only third party WFM we can integrate PureCloud with? Does the Open Data Explorer tool for wfm integrations allow for PureCloud to integrate with other 3rd party WFM applications?
tim.smith | 2017-05-18 13:14:00 UTC | #2
One of the examples in the open data exporter is for Verint. However, the project is intended as a base to integrate with any WFM vendor. If you have the spec for integrating to the WFM solution, you can create a new configuration for the open data exporter to export data to that WFM vendor.
system | 2017-06-18 13:24:17 UTC | #3
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