Genesys Cloud - Main

Hello Community,

Is there any possible to check the time/date value associated with each contact in the contact list and place the call to this contact when Campaign ON?

Ex: Contact list have 100 contacts. Now I have to define time/date column in the contact list, so interaction dialer compares his clock with contact preferred time and place call to this contact based on that.

Any advice is highly appreciated.

You can setup a Pre-call rule to check a column (the time you specify) and a comparator of Is Earlier or Later than and then set the time period to whatever you want.  Sounds like you want it to be Later than the date for a few seconds.  

Hello Community,

Is there any possible to check the time/date value associated with each contact in the contact list and place the call to this contact when Campaign ON?

Ex: Contact list have 100 contacts. Now I have to define time/date column in the contact list, so interaction dialer compares his clock with contact preferred time and place call to this contact based on that.

Any advice is highly appreciated.

Hi Robert,

Can you please let us know what is the format we can enter the time here in the contact list?

hh:mm:ss  Is this the format?

You can setup a Pre-call rule to check a column (the time you specify) and a comparator of Is Earlier or Later than and then set the time period to whatever you want.  Sounds like you want it to be Later than the date for a few seconds.  

Hello Community,

Is there any possible to check the time/date value associated with each contact in the contact list and place the call to this contact when Campaign ON?

Ex: Contact list have 100 contacts. Now I have to define time/date column in the contact list, so interaction dialer compares his clock with contact preferred time and place call to this contact based on that.

Any advice is highly appreciated.

Standard Date/Time in Zulu time:  YYYY-MM-DDTHH:MM:SSZ

Hi Robert,

Can you please let us know what is the format we can enter the time here in the contact list?

hh:mm:ss  Is this the format?

You can setup a Pre-call rule to check a column (the time you specify) and a comparator of Is Earlier or Later than and then set the time period to whatever you want.  Sounds like you want it to be Later than the date for a few seconds.  

Hello Community,

Is there any possible to check the time/date value associated with each contact in the contact list and place the call to this contact when Campaign ON?

Ex: Contact list have 100 contacts. Now I have to define time/date column in the contact list, so interaction dialer compares his clock with contact preferred time and place call to this contact based on that.

Any advice is highly appreciated.