We are experiencing an issues when entering time off requests spanning a full week including Saturdays.

These requests are failing (please see screenshot of error attached)

When working a Saturday our agent's will get a day off during the week which shows in the request as 0 hours.

Not sure if this is part of the problem as when entering a full week that does not incorporate Saturday working these request approve correctly

Has anyone else experienced this issue?

The message indicated that requested shift payable time is different from what has been scheduled or specified in workplan.

i assume that schedule has not been created for July yet, so it has been a comparison against workplan.

Please, check if the duration specified is valid against Saturday shift.