Workforce Engagement Management

Hello, 

I'm hoping for some help in understanding what we may need to tweak to solve a problem. 

We've opened up time off limits for 2026 today and we are finding that agents are able to select dates where there is no available time off limit remaining, and the system is auto approving it. 

Here's an example 


You can see that on Feb 16 there are 20 hours approved, though only 10 were available. We also used to see a negative remaining balance when this happened, which we are not seeing today. 


We have selected the option to count requested time off against time off limits. 

Any help is appreciated.

Thanks
Meaghan 

Hi Meaghan,

Are you able to check what time-off code is being auto approved? and then in Plan Overview in Time-Off Plans check that the code is included in "Associated Activity Codes"