Good Morning,

With the recent release of staffing groups we now are able to implement the time off manager functionality in our department.  During our testing we are noticing that when an agent submits a time off requests that falls outside of their shift (complete or partially) the system auto approves some and denies other with a message stating the hours requested is outside of their scheduled shift.  Is anyone else having this issue or have you found a workaround?  We would love to use the auto-approve functionality but have concerns about outside of shift requests being approved. 

Good Morning,

With the recent release of staffing groups we now are able to implement the time off manager functionality in our department.  During our testing we are noticing that when an agent submits a time off requests that falls outside of their shift (complete or partially) the system auto approves some and denies other with a message stating the hours requested is outside of their scheduled shift.  Is anyone else having this issue or have you found a workaround?  We would love to use the auto-approve functionality but have concerns about outside of shift requests being approved. 

#WorkforceManagement
#TimeOff/HRIS

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Pablo Flores
Sr WFM Manager
Security Service Federal Credit Union
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Good Morning,

With the recent release of staffing groups we now are able to implement the time off manager functionality in our department.  During our testing we are noticing that when an agent submits a time off requests that falls outside of their shift (complete or partially) the system auto approves some and denies other with a message stating the hours requested is outside of their scheduled shift.  Is anyone else having this issue or have you found a workaround?  We would love to use the auto-approve functionality but have concerns about outside of shift requests being approved. 

Hi Pablo,

I double-checked with the team and nothing should have changed with the status. I tested it, and it looks like the behavior is the same as it was before. Are you noticing a behavior that is different than before Staffing Groups was released?

Good Morning,

With the recent release of staffing groups we now are able to implement the time off manager functionality in our department.  During our testing we are noticing that when an agent submits a time off requests that falls outside of their shift (complete or partially) the system auto approves some and denies other with a message stating the hours requested is outside of their scheduled shift.  Is anyone else having this issue or have you found a workaround?  We would love to use the auto-approve functionality but have concerns about outside of shift requests being approved. 

Hello Damaris,

This is the first time we are using the time off manager functionality as we were waiting for the staffing groups so that we could split the hours allotments across multiple MUs in our BU.  We are currently doing testing before releasing to our department and noticed that behavior. I did see Gina Palmer's response above and it is the same issue she is noticing.   I am assuming that might just be the way the system works, we will still implement it but might go with manual approvals to ensure time off requests are entered properly. 

Hi Pablo,

I double-checked with the team and nothing should have changed with the status. I tested it, and it looks like the behavior is the same as it was before. Are you noticing a behavior that is different than before Staffing Groups was released?

Good Morning,

With the recent release of staffing groups we now are able to implement the time off manager functionality in our department.  During our testing we are noticing that when an agent submits a time off requests that falls outside of their shift (complete or partially) the system auto approves some and denies other with a message stating the hours requested is outside of their scheduled shift.  Is anyone else having this issue or have you found a workaround?  We would love to use the auto-approve functionality but have concerns about outside of shift requests being approved. 

We have the same issue as @Gina Palmer mentioned. I thought Gen used to give Pending- Invalid for any request made outside of work plans, but it in fact only does that on days that are outside of the work plan. These 0-hour approvals create a lot of confusion. Was there a change a few months ago @Damaris Scott?

Hello Damaris,

This is the first time we are using the time off manager functionality as we were waiting for the staffing groups so that we could split the hours allotments across multiple MUs in our BU.  We are currently doing testing before releasing to our department and noticed that behavior. I did see Gina Palmer's response above and it is the same issue she is noticing.   I am assuming that might just be the way the system works, we will still implement it but might go with manual approvals to ensure time off requests are entered properly. 

Hi Pablo,

I double-checked with the team and nothing should have changed with the status. I tested it, and it looks like the behavior is the same as it was before. Are you noticing a behavior that is different than before Staffing Groups was released?

Good Morning,

With the recent release of staffing groups we now are able to implement the time off manager functionality in our department.  During our testing we are noticing that when an agent submits a time off requests that falls outside of their shift (complete or partially) the system auto approves some and denies other with a message stating the hours requested is outside of their scheduled shift.  Is anyone else having this issue or have you found a workaround?  We would love to use the auto-approve functionality but have concerns about outside of shift requests being approved. 

Hi Shannon,

I confirmed with the team that there were no changes to the status within the last few months. They just released Staffing Groups, but that did not include status updates.

We have the same issue as @Gina Palmer mentioned. I thought Gen used to give Pending- Invalid for any request made outside of work plans, but it in fact only does that on days that are outside of the work plan. These 0-hour approvals create a lot of confusion. Was there a change a few months ago @Damaris Scott?

Hello Damaris,

This is the first time we are using the time off manager functionality as we were waiting for the staffing groups so that we could split the hours allotments across multiple MUs in our BU.  We are currently doing testing before releasing to our department and noticed that behavior. I did see Gina Palmer's response above and it is the same issue she is noticing.   I am assuming that might just be the way the system works, we will still implement it but might go with manual approvals to ensure time off requests are entered properly. 

Hi Pablo,

I double-checked with the team and nothing should have changed with the status. I tested it, and it looks like the behavior is the same as it was before. Are you noticing a behavior that is different than before Staffing Groups was released?

Good Morning,

With the recent release of staffing groups we now are able to implement the time off manager functionality in our department.  During our testing we are noticing that when an agent submits a time off requests that falls outside of their shift (complete or partially) the system auto approves some and denies other with a message stating the hours requested is outside of their scheduled shift.  Is anyone else having this issue or have you found a workaround?  We would love to use the auto-approve functionality but have concerns about outside of shift requests being approved.