Workforce Engagement Management

Hi Everyone! 

Trying to figure out if I'm doing something wrong or if this is a broken. I have a set of time-off plans configured. When the agent goes through the process to take a day off, the "type" from the drop down has more plans than actually exist. These appear to be historical ones that were since deleted. We also have the case of where a plan was deleted but it still shows as a selection for the agent. Any thoughts here? Example attached.  

The problem is that the agent can still select these nonexistent plans and go pending. 

Hi

I think that the time off types that agents can see in the drop down are the ones that are set as 'Agent Selectable' in Admin - Workforce Management - Activity Codes.  They don't necessarily need a time off plan to be visible.

Hope I got that right!

Regards

Hi Everyone! 

Trying to figure out if I'm doing something wrong or if this is a broken. I have a set of time-off plans configured. When the agent goes through the process to take a day off, the "type" from the drop down has more plans than actually exist. These appear to be historical ones that were since deleted. We also have the case of where a plan was deleted but it still shows as a selection for the agent. Any thoughts here? Example attached.  

The problem is that the agent can still select these nonexistent plans and go pending.