Genesys Cloud - Main

We have recently created time off plans and time off limits using a staffing group that contains agents from multiple management units. When testing this and submitting leave for some agents, the time off is approved and updated in their schedule however the time is not coming through and updating in the time off limits "allocated time off hours".

Has anyone else had this issue and does anyone know of any reasons as to what could be causing this?

Thanks

Hello Andrew,

I'm not aware of anything that could be causing this. Is this something new that you created or did this start happening after you recently made changes to how you are handling those MUs?

Hi Jason,

This is something new that we have created. To provide some extra context, we previously had our agents contained in one MU which had a time off plan/limit set up which was working successfully. We then had to create work rotations for all of our agents with 2-4 work plans each and we hit the limit of 500 work plans per MU so had to create an additional MU to keep going. In order for us to then create a time off plan/limit that would cover the multiple MU's, I read that creating a staffing group with all of the required staff and then setting up a time off plan/limit using the staffing group was the way to go . I should also add that the original time off plan/limit is still active which I thought may be the issue but I then read that agents could be attached to multiple time off plans/limits without causing any problems. 

Any guidance you can provide would be greatly appreciated.

Thanks,

Andrew