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  • 1.  Time off Request not displaying the Time off Limit

    Posted 06-11-2024 07:40
    No replies, thread closed.

    I have sporadic cases of Time off requests not displaying the time off Limit. I have triple checked the Time off Plan with no resolution. Any thoughts?


    #SystemAdministration

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    Linda Martinez
    One Call, Inc.
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  • 2.  RE: Time off Request not displaying the Time off Limit
    Best Answer

    Posted 06-11-2024 14:32
    No replies, thread closed.

    For anyone having this same issue. Make a note to yourself. There is an order to the configuration, if you have to edit the Time off Plan you first must have the agent set up for the integration or any new requests will NOT link to the time off limit.

    I have reversed my configuration and updated each request and I am back in business



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    Linda Martinez
    One Call, Inc.
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