Updated, thanks!
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Vikki Papesh
Sr. Genesys Cloud Developer II
Tandem Diabetes Care, Inc.
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Original Message:
Sent: 06-28-2024 07:58
From: Damaris Scott
Subject: Time off - two stage approval
Hi Vikki,
We don't have this in Genesys at this time. However, we do have an idea to support what you are asking for. Would you mind voting on it and adding any comments for your use case? This is something we are keeping in mind. Thanks so much for your support.
https://genesyscloud.ideas.aha.io/ideas/INB-I-511
Here are instructions on how to submit an enhancement request: https://help.mypurecloud.com/faqs/how-do-i-submit-an-enhancement-request/?_ga=2.61050284.1287618913.1681913895-69611799.1678201951
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Damaris Scott
Genesys - Employees
Original Message:
Sent: 06-20-2024 10:20
From: Vikki Papesh
Subject: Time off - two stage approval
No HRIS integration. I am researching methods to provide a two stage approval process for time-off requests. The goal is for supervisors to pre-approve time off requests for their team before the workforce team processes the requests in order to circumvent approvals for requests that exceed an agent's allowance.
Can these requests be routed to a workflow or accessed by the supervisors in a way they can accept/decline them?
#TimeOff/HRIS
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Vikki Papesh
Sr. Genesys Cloud Developer II
Tandem Diabetes Care, Inc.
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