kphung | 2019-11-04 19:50:59 UTC | #1
When subscribed to the topic queue conversation, is there any kind of scenario that would put the value for these fields to be a time stamp that is not the current time( eg. a few days in the future ) in the received event ? e.g. on the agent participant.
a) wrapup/endtime b) disconnectedTime c) startHoldTime d) connectedTime
Thanks, Kathie
tim.smith | 2019-11-04 19:55:13 UTC | #2
Yes, if the clock skew of your computer is both skewing behind and greater than the time it takes for PureCloud to deliver the notification to you. https://developer.mypurecloud.com/api/rest/tips/index.html#calculating_client_server_clock_skew
If you are seeing timestamps from a few days in the future and have ensured that you're adjusting for timezones correctly and your timestamp parsing code is bug-free, please open a case with PureCloud Care to investigate because customer-specific data cannot be investigated via the forum.
kphung | 2019-11-05 00:08:12 UTC | #3
Does day light savings time have any affect on the time stamps ?
tim.smith | 2019-11-05 15:24:51 UTC | #4
Yes. When converting from UTC to local time and when comparing localized timestamps, you need to take into account all DST rules for the physical location and timezone.
system | 2019-12-06 15:24:56 UTC | #5
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