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  • 1.  Time zone management in Genesys Cloud workspaces?

    Posted 26 days ago
    Edited by Nick Horman 26 days ago

    Hi all,

    Is it possible to change the Time zone in Genesys Cloud workspaces and system generated fields in Contact Lists?  Sspecifically, contact list - system generated date/time columns.

    Wanting to change from default (UTC?) to AEST.

    I see an artical HERE but not sure if it is deployed into Prod, or how to configure it?

    Thanks.


    #SystemAdministration

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    Nick Horman
    Qantas Airways Limited
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  • 2.  RE: Time zone management in Genesys Cloud workspaces?

    Posted 9 days ago

    Yes, this was released on April 15th for time zones in the performance views.  The Contact list time is still UTC.

    Dynamic time zone settings in workspaces and views

    Genesys Cloud now enables users to set time zones at both workspace and view levels. This feature empowers users to create, save, and export identical reports for different time zones.

    Additional details

    Where:

    • Performance > Workspace > Time zone menu

    One of the following licenses:

    • All licenses include this feature.

    Read more:



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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