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Timeout error on genesys integration

  • 1.  Timeout error on genesys integration

    Posted 06-05-2025 18:30

    marcoflps | 2024-05-10 19:40:34 UTC | #1

    Hi,

    We are having problems with our integration, how can we solve it?

    timestamp:2024-05-10 16:36:48,119,service:v1-whatsapp-genesys-handler-master,thread:[arch-io-thread-74],level:ERROR,message:Error status code: -1 on send message to geneseys, details: null

    timestamp:2024-05-10 16:36:48,122,service:v1-whatsapp-genesys-handler-master,thread:[arch-io-thread-74],level:ERROR,message:[run][cn:0/1] Pipeline execution crashed: com.mypurecloud.sdk.v2.ApiException: java.lang.Exception: Token refresh took longer than 10 seconds

    inter.whatsapp.components.exception.ThirdPartyHttpClientException: com.mypurecloud.sdk.v2.ApiException: java.lang.Exception: Token refresh took longer than 10 seconds


    system | 2024-06-10 19:41:31 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 26220