Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  TLS SIP trunking

    Posted 11-09-2021 12:31
    No replies, thread closed.
    I have configured many carriers for UDP and TCP but never for TLS.  I have read the documentation and I am still not clear as to the certificate.  How does one get a certificate, what information needs to be provided to the certificate provider?  Who installs the certificate?  Where does it get installed?  It is new to me and just looking for some Cliff Notes on how to implement a TLS SIP trunk group.  This is to a carrier for SIP trunking not to a PBX.  Thanks.
    #Ask Me Anything (AMA)
    #SIP/VolP
    #Unsure/Other

    ------------------------------
    Martin Bunting
    i3Vision Technologies Inc.
    ------------------------------


  • 2.  RE: TLS SIP trunking

    Posted 11-10-2021 09:22
    No replies, thread closed.
    Hi Martin,

    We setup TLS with Twilio Elastic SIP. Think of it like a web site, the server (carrier) end has the certificate and the client (Genesys Cloud) just validates this using a list of well-known CA certificates. It just works once you get the port settings and the protocols setup and have enabled TLS.

    The caveat is that communication is encrypted, so more difficult to troubleshoot... We use UDP test trunks to do that.

    ------------------------------
    Sven Schiller
    Kognitiv
    ------------------------------

    Original Message


  • 3.  RE: TLS SIP trunking

    Posted 11-10-2021 13:38
    No replies, thread closed.
    So for the certificate, this is something the carrier is responsible for?   We need to provide the Carrier with the URI and the hostname of the Region the Org is resident in, then as you say we just enable TLS and make sure the ports and protocols are correct?  Hopefully, it is that simple.  Thanks.

    ------------------------------
    Martin Bunting
    i3Vision Technologies Inc.
    ------------------------------

    Original Message


  • 4.  RE: TLS SIP trunking

    Posted 11-10-2021 14:55
    No replies, thread closed.

    Seems like you are looking into using TLS with mutual authentication? This is not something we have setup before. However, from the documentation here it looks like it's all taken care of for you. You can download the CA cert in the admin interface, this is used to prove that the cert you are using is valid.

    Note that there's a difference between BYOC premises and BYOC cloud.



    ------------------------------
    Sven Schiller
    Kognitiv
    ------------------------------

    Original Message


  • 5.  RE: TLS SIP trunking

    Posted 11-15-2021 09:06
    No replies, thread closed.
    Carrier should give you the certificate. you must import it into the Cloud if necessary

    ------------------------------
    Rodrigo Hernandez
    ------------------------------

    Original Message


  • 6.  RE: TLS SIP trunking

    Posted 11-15-2021 11:44
    No replies, thread closed.
    Thanks, Rodrigo.

    ------------------------------
    Martin Bunting
    i3Vision Technologies Inc.
    ------------------------------

    Original Message


Related Content