mgaspar | 2024-09-06 09:43:22 UTC | #1
Hello We are trying to identify the interactions that were recorded. On checking in the result of conversations/details/query, in the session element we have a field called recording : true
"sessions": [ { "ani": "*localhost", "direction": "outbound", "dnis": "tel:+**", "edgeId": "**", "mediaType": "voice", "protocolCallId": "9930fe1b-27a2-407d-b2f7-cc4c471b0d38", "provider": "Edge", "recording": true,
In the document, it states that recording - Flag determining if an audio recording was started or not.
During testing we found that some interactions had recording = true, but there was no recording.
Can we rely on this flag to identify the interactions recorded? How can we identify correctly if an interaction was recorded.
Thanks in advance
Regards
system | 2024-10-06 09:43:55 UTC | #2
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