Hi Pete,
Genesys has a toolset called CX as Code (https://developer.genesys.cloud/devapps/cx-as-code/) that uses a platform called Terraform to apply a "configuration" to an org. This toolset is totally built around defining a configuration in a Dev org and then pushing it, via a CI/CD pipeline, to UAT and eventually to Prod. I will admit that CX as Code can be a little "low level" since it is mostly all command line and config files, but it works really well for this exact use case. Here's a nice Blueprint article that can help you get started:
https://developer.genesys.cloud/blueprints/cx-as-code-cicd-gitactions-blueprint/If you are instead looking for pre-built tools that offer a UI, then we have a few in the AppFoundry marketplace (https://appfoundry.genesys.com) that offer similar capabilities as CX as Code that are more "user-friendly". Look under the "Operations" category and you should see a few different vendor's offerings listed there.
------------------------------
Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com------------------------------
Original Message:
Sent: 12-19-2022 08:28
From: Paul Simpson
Subject: Tools to move from Development to UAT to Production?
Hey Pete!
This thread may be of interest to you...
HTH
------------------------------
Paul Simpson
Eventus Solutions Group
Original Message:
Sent: 12-16-2022 15:38
From: Pete Schroeder
Subject: Tools to move from Development to UAT to Production?
Hello,
The transition from Premise to cloud is full of opportunity and challenges! We are looking for an efficient process to take a complete GCcx configuration from a development environment to UAT and then to Production. While there are some limited tools such as user & architect import/export, we have yet to find a comprehensive (or something close) tool / utility to accomplish this process.
Is anyone doing this now? What tools/processes are you using? Which methodology; separate distinct instances (Orgs), or a Single Org using Divisions (soon "Partitions" expected Q4 2023).
TYIA!
#ArchitectureandDesign
#Implementation
#PlatformAdministration
#SystemAdministration
------------------------------
Pete Schroeder
HMC3 LLC
Senior Contact Center Engineer (Technical Lead)
------------------------------