Hi everyone

Today we've increased the capabilities of Topic Miner, allowing you to mine in messaging interactions too!

Topic Miner is a great tool, helping you gain an understanding of the Topics your organisation is talking about. Adding messaging interactions too means that you have a full holistic view of what your employees and customers are discussing.


When setting up a Topic Miner you can simply select 'Message' to ensure you're mining your messaging interactions. All other Topic Miner capabilities remain the same

For more information you can check out this article: About the topic miner - Genesys Cloud Resource Center

Thanks
#SpeechandTextAnalytics

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Andrew Boland
Genesys - Employees
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