Hi Adi.
Thank you for your response. Is this something that is on a roadmap, or should I create an idea in the Lab for this feature?
Thanks,
Larissa
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Larissa Casebolt
Macy's Systems and Technology, Inc.
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Original Message:
Sent: 06-23-2024 04:10
From: Adi Goodman
Subject: Topic Tags
Hi Larissa,
The topic tags group topics so that they are easier to manage in the Topic Management View.
Currently it is not possible to pull interaction data using these tags.
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Adi Goodman
Genesys - Employees
Original Message:
Sent: 06-19-2024 11:37
From: Larissa Casebolt
Subject: Topic Tags
What purpose do the Topic Tags serve? I didn't have any luck finding articles in resource center about it. Am I missing a feature/permission that would allow me to pull data by each Tag, which is what I am looking for?
Thanks,
larissa
#SpeechandTextAnalytics
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Larissa Casebolt
Macy's Systems and Technology, Inc.
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