Workforce Engagement Management

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  • 1.  Topic triggered by phrase not included in the phrase

    Posted 12 days ago

    @Mark Fagus  Can you help me understand why the word "no" triggered a custom topic labeled "Commercial" when none of the phrases in this topic contain that word? 


    #SpeechandTextAnalytics

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    Shelby Cronk
    C1
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  • 2.  RE: Topic triggered by phrase not included in the phrase

    GENESYS
    Posted 10 days ago

    Hi Shelby! Was this a "one off" or have you seen this more than once?



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    Mark Fagus
    Genesys - Employees
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    Original Message


  • 3.  RE: Topic triggered by phrase not included in the phrase

    GENESYS
    Posted 9 days ago

    What is the strictness of the topic phrases in Commercial? Are there any phrases that contain the word no?



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    Anik Dey
    Genesys - Employees
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    Original Message


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