Workforce Engagement Management

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  • 1.  Topic triggered by phrase not included in the phrase

    Posted 14 days ago

    @Mark Fagus  Can you help me understand why the word "no" triggered a custom topic labeled "Commercial" when none of the phrases in this topic contain that word? 


    #SpeechandTextAnalytics

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    Shelby Cronk
    C1
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  • 2.  RE: Topic triggered by phrase not included in the phrase

    GENESYS
    Posted 11 days ago

    Hi Shelby! Was this a "one off" or have you seen this more than once?



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    Mark Fagus
    Genesys - Employees
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    Original Message


  • 3.  RE: Topic triggered by phrase not included in the phrase

    GENESYS
    Posted 10 days ago

    What is the strictness of the topic phrases in Commercial? Are there any phrases that contain the word no?



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    Anik Dey
    Genesys - Employees
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    Original Message


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