Correct, that would be for only calls. You could use the Flow Performance View across all interaction types. That would show any interactions that went through a flow, so no outbound calls or DID calls or direct SMS.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 05-24-2023 11:30
From: Paul Simpson
Subject: Total Interactions
Thanks, Robert!
Yes, that seemed to pull the information I needed for phone calls, but I don't think it includes digital channels....
I eventually managed to get the required information from our Genesys Account Manager who had access to some internal reports / views.
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Paul Simpson
Eventus Solutions Group
Original Message:
Sent: 05-23-2023 23:31
From: Robert Wakefield-Carl
Subject: Total Interactions
I would suggest the DNIS Performance View and set the timeframe from 1/1/2022 to 12/31/2022. The top summary should show you all the calls handled for all of 2022. You can filter for inbound and/or outbound.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 05-18-2023 11:55
From: Paul Simpson
Subject: Total Interactions
Hi,
I need to get a total number of interactions handled for 2022 for an Org. Is there an easy way to get hold of this information? (I don't need a list, just a quantity.)
Ideas, anyone?
#Reporting/Analytics
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Paul Simpson
Eventus Solutions Group
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