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  • 1.  Tracking Success of Data Dip

    Posted 11-16-2021 11:54
    No replies, thread closed.
    Hey all - How would I go about tracking the results of a call data action within an Inbound Flow? The use case is to confirm what percentage of our customers service states we're successfully identifying by their phone number.

    I'm using a Data Action to return the customers service state based on their ANI. Based on that data actions results, how many calls are returning with the customers service state and how many are returning no results. I've tried using a decision (Flow.ServiceState != "") to apply a flow outcome based on whether a value is returning or not but the data action appears to be returning some value even if it's blank. I also tried using a LENGTH(Flow.ServiceState) == 2 in the decision but that causes an error in the flow.

    #ArchitectureandDesign
    #Reporting/Analytics
    #Routing(ACD/IVR)
    #SystemAdministration

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    Maurice Ford
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  • 2.  RE: Tracking Success of Data Dip

    Posted 11-16-2021 23:00
    No replies, thread closed.
    Milestones would be perfect for this.  I kind of like having some flag in the response for the number of entries returned or a Success=true field if there is information returned.  Makes it much easier than the attribute mining.  Milestone reporting should be out soon enough, so build that into your flow now so you can report on it later or access them through the API now.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


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