Genesys Cloud - Main

 View Only


Discussion Thread View
  • 1.  Transcription in Programs versus Agent Asisst.

    Posted 14 days ago

    I am wondering if there is a disconnect when a queue as an assistant assigned to it and is part of a program.  There is a warning about transcription when assigning the queue to the assistant.  Does this interfere with anything? Does it hurt accuracy for Articles popping? Besides adding phrasing to articles, is there any control over transcription accuracy?  All very new and using for some basic things right now.  I don't think anything is "broken"  all perceptions with agents and knowing something should be showing and is not showing.


    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Aaron Montanari
    Rochester Regional Health
    ------------------------------


  • 2.  RE: Transcription in Programs versus Agent Asisst.

    GENESYS
    Posted 20 minutes ago

    Hi Aaron! 

    Your question received an answer on the newest Q&A Show episode at marker 15:13. Hope this helps you!



    ------------------------------
    Nicole Milliken
    Genesys - Employees
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources