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Transfer call to Secure IVR throws nondescript error

  • 1.  Transfer call to Secure IVR throws nondescript error

    Posted 06-05-2025 19:20

    Michael.Shrall | 2020-05-11 19:30:03 UTC | #1

    I am getting a generic error attempting to transfer using this API. I tried both agent and customer participants /api/v2/conversations/{conversationId}/participants/{participantId}/secureivrsessions

    Error: { "message": "Backend service failed creating secure session: 400 null", "code": "internal.server.error", "status": 500, "contextId": "a32a6ad1-ffbd-457f-9818-a2bbf99ff7a3", "details": [], "errors": [] }

    Jason_Mathison | 2020-05-11 19:42:24 UTC | #2

    Hey Mike,

    Try adding some userData to your request.

    --Jason

    Michael.Shrall | 2020-05-11 20:35:28 UTC | #3

    That did the trick. I guess I didn't pay close attention to it being required.

    Jason_Mathison | 2020-05-12 11:41:59 UTC | #4

    Would you be kind enough to open a customer care ticket for this? At a minimum your request should have resulted in a 400, ideally noting the problem with your request :)

    --Jason

    yuezhong | 2020-05-17 10:00:55 UTC | #5

    I had the same problem last friday, raised a ticket and waiting for an answer, now this will resolve my issue as well..

    i've a different question regarding the Secure Flow in Architect, if have a Collect Input (for Credit Card), and it is not set to Secure, will it still be logged in the log file.?

    if i set the Collect Input variable to Secure variable, i will not be able to use expression to verify the input, e.,g I want to ensure the first digit of entered credit card number is 4 or 5, otherwise, consider the number is invalid, after caller re-enter. .

    it seems the only way to validate a 'Secure' input variable is to use Data Action to go to a restful webservice,

    Jason_Mathison | 2020-05-18 01:37:03 UTC | #6

    Hi yuezhong,

    Since you are asking a completely new question, would you be kind enough to open up a new thread in the Architect room? That will help ensure that the people who watch that room see your question.

    --Jason

    system | 2020-06-18 01:37:09 UTC | #7

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 7756



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