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  • 1.  Transfer chat API call

    GENESYS
    Posted 5 days ago

    I am trying to do a blind transfer chat but it's coming up as a null queue.

    Under Scripter.Blind Transfer, I have  Variable:   chat%20transfer%20assistant@localhost

    And it does not work.   

    For voice, I have scripter.blind Transfer as fs%20transfer%20assistant@localhost   and it works.

    Is there something with digital/chat for Blind Transfer that I have to do to make it attach a queue for blind transfer?  

    Thanks~


    #DigitalChannels

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    Jason Kerekes
    Genesys - Employees
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  • 2.  RE: Transfer chat API call

    Top 25 Contributor
    Posted 3 days ago

    If you are transferring direct to queue, you can just set the variable type to queue and then select the queue.

    Usually I use the localhost trick when transferring to a flow. But not sure how well that would work with a digital interaction.



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    Anton Vroon
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