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Hi everyone.

Is there any way to use DTMF tones to transfer data from an architect variable to an external number instead of using UUI?

Thanks!

We recently migrated to Genesys Cloud and needed this functionality however were told it was not available within Genesys as of yet. We had to set up a trunk with Twilio in which we used UUI to provide the data elements to Twilio and then Twilio places the call using the supplied data and performs the DTMF tones on connection. I'm not sure where this functionality lies on the Genesys roadmap, but hopeful that it becomes available in the next year so we can remove Twilio as an in-between.

Hi everyone.

Is there any way to use DTMF tones to transfer data from an architect variable to an external number instead of using UUI?

Thanks!