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Transfer Email Conversation to a queue

  • 1.  Transfer Email Conversation to a queue

    Posted 06-05-2025 18:12

    mvishwanath | 2017-07-04 10:00:53 UTC | #1

    Hi

    I have a situation where a user(administrator) should be able to transfer an email conversation from one queue to another queue(also from one user to another user). I tried with Client credentials access token, I got 403 forbidden.

    Later I tried using admin user access token, still got 403 forbidden.

    Is there any thing i need to do with user roles and permissions for the admin user?

    Is there ant better way to do it.

    In other words, I am trying to have control on others interaction. I should be able to transfer conversations on behalf of user.

    Thanks!


    tim.smith | 2017-07-05 15:28:27 UTC | #2

    This isn't currently a feature, but is being tracked as PURE-1625. It is currently in the requirements phase and has not yet been scheduled for work.


    system | 2017-08-05 15:28:47 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 1496