DaviniaGarridoLope | 2018-01-23 10:17:54 UTC | #1
If I have an email in a queue, which has not yet been delivered to any agent, is there any possibility by API to assign it to a specific agent? I have tried with "Replace this participant with the specified user and/or address" but it returns a 404 error "You can only transfer conversations that are in the connected state."
Thanks in advance.
tim.smith | 2018-01-24 17:06:09 UTC | #2
You can use POST /api/v2/conversations/emails/{conversationId}/participants/{participantId}/replace on the ACD participant. Only specify the userId property in the body. This will transfer a queued email to the specified user.
DaviniaGarridoLope | 2018-01-25 08:23:54 UTC | #3
Thanks for your help, Tim, it worked correctly.
system | 2018-02-25 08:38:13 UTC | #4
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 2396