You are using a variable of Flow.queue as the target for the transfer. Before that, you need to use a Update Data action to set the variable as a Queue.
The other option is to use a FindQueue in the target, but you may as well define the queue there.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 11-18-2022 11:14
From: Shanee Gutierrez
Subject: Transfer to ACD Error
Would anyone be able to help me with the following error - Error: Invalid target queue [null], this is occurring in action Transfer to ACD.
#ArchitectureandDesign
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Shanee Gutierrez
Rhythm
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