Looking for a Transfer to Flow action in Genesys Cloud architect for inbound email. Inbound call flow have the function to 'Transfer to Flow'. I need this same functionality in inbound email flow, although the only 'Transfer to' that I find is to Transfer to ACD. Is the capability there and I am missing it?
Thank you in advance for our feedback.
#ArchitectureandDesign------------------------------
Lisa Schifilliti
WW International, Inc.
------------------------------