Hi Everyone,
In the inbound flow I am transferring the interaction to Queue voicemail (Transfer to Voicemail action and target Queue) and when I tested it, after leaving the voicemail message and disconnecting the call. but in interactions it is showing it as live and in the interaction type it is showing as call callback.
How to disconnect the interaction?
#ArchitectureandDesign#Routing(ACD/IVR)------------------------------
Bhanu Prasanth Reddy Punuru
TTEC Digital, LLC fka Avtex Solutions, LLC
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