Hello,
I was just wondering if there is a way to see department to department transfers of calls. What report I should be looking at in the Genesys reporting.
Thank you in advance!
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| | Carmen Chapman Senior Workforce Analyst, Customer Enablement (Workforce Management) 519-593-1576 |1-800-387-0750 | TTY 1-800-387-0050 | F 1-888-313-7373 |
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