That is a strange one. The transfer should only allow Blind Transfer, which I would assume is unattended, but recently, Genesys released the feature to allow status of the transfer to the originating agent. I am guessing that has something to do with that. Attended should report back the status and Unattended would not. I am only guessing here, but makes sense to me. Perhaps @Jody Nabuurs could chime in and correct me?
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 01-17-2024 08:27
From: Christian Werner-Berger
Subject: transferType in replace endpoint
Hello,
I made some tests with this API endpoint:
POST /api/v2/conversations/emails/{conversationId}/participants/{participantId}/replace
I am wondering about the transferType request property. Is there any need or difference when I set this to "Attended" or "Unattended"? I made some testing with replacement of an active participant with another agent or queue but did not see any differences, when I don't set this property or set it to specific value.
I can't find any detailed infos about this in the dev center or somewhere else in the documentation. Maybe someone here has more infos about this?
Thank you and best regards,
Christian.
#Implementation
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Christian Werner-Berger
Deutsche Telekom MMS GmbH
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