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TransportSDK cannot finish authentication due to SSL error

  • 1.  TransportSDK cannot finish authentication due to SSL error

    Posted 06-05-2025 18:38

    Ficow | 2024-11-21 03:57:56 UTC | #1

    Our tester meet below error several times in these 2 weeks. Please help confirm why TransportSDK report such issue frequently recently, thanks.

    Exception in http request: Error Domain=NSURLErrorDomain Code=-1200 "An SSL error has occurred and a secure connection to the server cannot be made." UserInfo={NSErrorFailingURLStringKey=https://api.euw2.pure.cloud/api/v2/webdeployments/token/oauthcodegrantjwtexchange, NSLocalizedRecoverySuggestion=Would you like to connect to the server anyway?, _kCFStreamErrorDomainKey=3, _NSURLErrorFailingURLSessionTaskErrorKey=LocalDataTask <1F5AD2E9-2763-49C7-8FE4-2D73493688F7>.<1>, _NSURLErrorRelatedURLSessionTaskErrorKey=(
    "LocalDataTask <1F5AD2E9-2763-49C7-8FE4-2D73493688F7>.<1>"
), NSLocalizedDescription=An SSL error has occurred and a secure connection to the server cannot be made., NSErrorFailingURLKey=https://api.euw2.pure.cloud/api/v2/webdeployments/token/oauthcodegrantjwtexchange, NSUnderlyingError=0x283b2a640 {Error Domain=kCFErrorDomainCFNetwork Code=-1200 "(null)" UserInfo={_kCFStreamPropertySSLClientCertificateState=0, _kCFNetworkCFStreamSSLErrorOriginalValue=-9816, _kCFStreamErrorDomainKey=3, _kCFStreamErrorCodeKey=-9816, _NSURLErrorNWPathKey=satisfied (Path is satisfied), viable, interface: en0[802.11], ipv4, ipv6, dns, uses wifi}}, _kCFStreamErrorCodeKey=-9816}
correctiveAction: User re-authentication is required.

    Ficow | 2024-11-21 06:14:04 UTC | #2

    Could any Genesys expert help confirm this issue, please?

    Our project is blocked by this unresolved issue. Hope this can be resolved soon. Thanks

    Ficow | 2024-11-21 10:29:32 UTC | #3

    Please help check the issue, thanks

    Is this Genesys certificate issue?

    David1 | 2024-11-21 12:22:13 UTC | #4

    Hi Ficow,

    Can you share the following details:

    • Transport version
    • Steps to reproduce the issue
    • logs from the SDK

    Thanks,

    Ficow | 2024-11-22 02:43:04 UTC | #5

    Sure, thanks

    • Transport version:

    2.7.0

    • Steps to reproduce the issue:

    Call the method authorize(authCode:redirectUri:codeVerifier:) provided by MessagingClient from iOS TransportSDK

    • logs from the SDK:

    The issues are reported from tester's device and no detailed logs caught from TransportSDK but the error logs.And the issue cannot be reproduced on engineers' device.

    David1 | 2024-11-26 10:16:49 UTC | #6

    Thanks for the details! The Mobile team will investigate the case

    system | 2024-12-26 10:17:11 UTC | #7

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 30496



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