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Trigger alerts based on the number of agents currently in queue (Release Notes 10-11-23) - Can this be scheduled?

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  • 1.  Trigger alerts based on the number of agents currently in queue (Release Notes 10-11-23) - Can this be scheduled?

    Posted 10-12-2023 11:52
    No replies, thread closed.

    This alert trigger -- based on presence on a queue -- can be very useful. However, we do not operate 24/7 and only need alerts during our business hours. We do not want to see alerts during after-hours when no agents are present in any of the queues. Is there a way to enable the alert only during certain hours?


    #Reporting/Analytics
    #Roadmap/NewFeatures

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    Kun Jin Rhee
    LifeCare Assurance Company
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  • 2.  RE: Trigger alerts based on the number of agents currently in queue (Release Notes 10-11-23) - Can this be scheduled?

    Posted 10-15-2023 22:04
    No replies, thread closed.

    Not presently, but the feature to do a desktop alert is coming that would limit the intrusion.  I also added this idea:  https://genesyscloud.ideas.aha.io/ideas/DARAR-I-1641



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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