Genesys Cloud - Main

I'm having difficulty getting a Trigger to work. Before posting here I spent time researching. I found similar issues and copied the proposed solutions, but none have worked. I've taken it down to only 1 condition and attempted it both with and without quotation marks around the value. I also tried it with the text value (the wrapup code name) also with and without quotation marks. However, calls with the defined wrapup code never hit the Workflow Target. Also, I know the target works, because manual tests and verification using API of call data prove it.  Any idea why this trigger isn't working?

#ArchitectureandDesign

------------------------------
Mark Kastner
VP Reservations
------------------------------

If its Agent Wrapup then you need to use "v2.detail.events.conversation.{id}.acw" topic

I'm having difficulty getting a Trigger to work. Before posting here I spent time researching. I found similar issues and copied the proposed solutions, but none have worked. I've taken it down to only 1 condition and attempted it both with and without quotation marks around the value. I also tried it with the text value (the wrapup code name) also with and without quotation marks. However, calls with the defined wrapup code never hit the Workflow Target. Also, I know the target works, because manual tests and verification using API of call data prove it.  Any idea why this trigger isn't working?

#ArchitectureandDesign

------------------------------
Mark Kastner
VP Reservations
------------------------------

Thank you for the suggestion. I changed Topic to "v2.detail.events.conversation.{id}.acw", but the trigger still did not send the call to the Workflow.

If its Agent Wrapup then you need to use "v2.detail.events.conversation.{id}.acw" topic

I'm having difficulty getting a Trigger to work. Before posting here I spent time researching. I found similar issues and copied the proposed solutions, but none have worked. I've taken it down to only 1 condition and attempted it both with and without quotation marks around the value. I also tried it with the text value (the wrapup code name) also with and without quotation marks. However, calls with the defined wrapup code never hit the Workflow Target. Also, I know the target works, because manual tests and verification using API of call data prove it.  Any idea why this trigger isn't working?

#ArchitectureandDesign

------------------------------
Mark Kastner
VP Reservations
------------------------------

To confirm, is the trigger based on the Agent Wrapup or the Wrapup is set in the Architect Flow?

In your workflow, set the first action as "Send Notification" to send a notification to your email address. this will confirm if your workflow is triggering or not. It may be some other issue in your workflow.

Thank you for the suggestion. I changed Topic to "v2.detail.events.conversation.{id}.acw", but the trigger still did not send the call to the Workflow.

If its Agent Wrapup then you need to use "v2.detail.events.conversation.{id}.acw" topic

I'm having difficulty getting a Trigger to work. Before posting here I spent time researching. I found similar issues and copied the proposed solutions, but none have worked. I've taken it down to only 1 condition and attempted it both with and without quotation marks around the value. I also tried it with the text value (the wrapup code name) also with and without quotation marks. However, calls with the defined wrapup code never hit the Workflow Target. Also, I know the target works, because manual tests and verification using API of call data prove it.  Any idea why this trigger isn't working?

#ArchitectureandDesign

------------------------------
Mark Kastner
VP Reservations
------------------------------

You and I think alike. I have Send Notification at each step of Workflow so I can verify actions. Unfortunately, the Trigger doesn't start the Workflow as I never receive the Send Notification at the start of the Workflow.

To my understanding, the trigger is based on agent selected wrapup code.

To confirm, is the trigger based on the Agent Wrapup or the Wrapup is set in the Architect Flow?

In your workflow, set the first action as "Send Notification" to send a notification to your email address. this will confirm if your workflow is triggering or not. It may be some other issue in your workflow.

Thank you for the suggestion. I changed Topic to "v2.detail.events.conversation.{id}.acw", but the trigger still did not send the call to the Workflow.

If its Agent Wrapup then you need to use "v2.detail.events.conversation.{id}.acw" topic

I'm having difficulty getting a Trigger to work. Before posting here I spent time researching. I found similar issues and copied the proposed solutions, but none have worked. I've taken it down to only 1 condition and attempted it both with and without quotation marks around the value. I also tried it with the text value (the wrapup code name) also with and without quotation marks. However, calls with the defined wrapup code never hit the Workflow Target. Also, I know the target works, because manual tests and verification using API of call data prove it.  Any idea why this trigger isn't working?

#ArchitectureandDesign

------------------------------
Mark Kastner
VP Reservations
------------------------------