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  • 1.  Trying to bulk delete recordings with API

    Posted 06-27-2022 09:12
    I am trying to bulk delete recordings in our ORG with the API below. It works for recordings in 2020 but i have been trying to run the same API for recordings in 2021 and I keep getting the error below. I am pretty sure these calls are archived in 2021. I am not sure if there were archived in 2020. 

    /api/v2/recording/jobs
    "id": "bbd7509f-a4ca-49e0-8e83-79c244111dda",
    "state": "FAILED",
    "recordingJobsQuery": {
    "action": "DELETE",
    "actionDate": "2022-06-25T05:57:02.234Z",
    "includeScreenRecordings": true
    },
    "dateCreated": "2022-06-25T22:27:15.864Z",
    "totalConversations": 0,
    "totalRecordings": 0,
    "totalSkippedRecordings": 0,
    "totalFailedRecordings": 0,
    "totalProcessedRecordings": 0,
    "percentProgress": 0,
    "errorMessage": "[{\"Error\": \"UnrecoverableException\", \"Cause\": \"{\\\"errorMessage\\\": \\\"Analytics Query Failed {\\\\\\\"state\\\\\\\":\\\\\\\"FAILED\\\\\\\",\\\\\\\"errorMessage\\\\\\\":\\\\\\\"The executed query encountered an unexpected error\\\\\\\",\\\\\\\"submissionDate\\\\\\\":\\\\\\\"2022-06-25T22:27:16.156Z\\\\\\\"}\\\", \\\"errorType\\\": \\\"UnrecoverableException\\\", \\\"requestId\\\": \\\"805703fb-8380-4e66-b4f8-a3eee2da61c1\\\", \\\"stackTrace\\\": [\\\" File \\\\\\\"/var/task/newrelic/api/lambda_handler.py\\\\\\\", line 135, in _nr_lambda_handler_wrapper_\\\\n result = wrapped(*args, **kwargs)\\\\n\\\", \\\" File \\\\\\\"/var/task/analytics_query_state_machine/check_query_status.py\\\\\\\", line 69, in lambda_handler\\\\n raise UnrecoverableException('Analytics Query Failed %s' % response.text)\\\\n\\\"]}\"}]",
    "failedRecordings": "/api/v2/recording/jobs/bbd7509f-a4ca-49e0-8e83-79c244111dda/failedrecordings",


    #QualityManagement

    ------------------------------
    Chris Dalziel
    Maximus, Inc.
    ------------------------------


  • 2.  RE: Trying to bulk delete recordings with API

    Posted 06-27-2022 10:37
    Hi Chris,

    This question would be best placed in the developer forum. They would want to see a copy of the post body.

    https://developer.genesys.cloud/forum/

    ------------------------------
    Richard Chandler
    Connect
    ------------------------------

    Original Message


  • 3.  RE: Trying to bulk delete recordings with API

    Posted 06-27-2022 10:56

    I reposted in there.

     

    Thank you,

     

    Chris Dalziel
    Sr Engineer – Maximus IT


    1891 Metro Center Drive

    Reston, VA 20190

    NEW Work: 571-380-9667

    Mobile: 703-401-7646
    ChristopherDalziel@maximus.com

    Service Desk: 1-888-349-7762

     

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    Original Message


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