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  • 1.  TTY?

    Posted 01-27-2025 13:27
    No replies, thread closed.

    How does your firm handle situations where someone needs TTY as they are deaf? 


    #API/Integrations
    #PlatformAdministration
    #SystemAdministration
    #Telephony
    #Unsure/Other

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    Amber Krueger
    Assistant VP, Shareholder Services
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  • 2.  RE: TTY?
    Best Answer

    Posted 01-27-2025 13:54
    No replies, thread closed.

    You can always use an FXS device to connect to the TTY device and there are some SIP-based units.  Both should be able to connect up using non-managed phone settings.

    In the USA, the FCC established the TTY Relay Service that mitigates the needs to have TTY support for IVRs.  The other option is to offer a visual IVR using a bit and at the end escalate to a digital agent or use a call out to the customer and transfer to the TTY device on connect.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: TTY?

    Posted 01-28-2025 12:01
    No replies, thread closed.

    We switched to using the 711 relay service.  We play a TTY-encoded message if someone calls our old TTY numbers that instructs the caller to use 711 and provides the correct phone number for the relay service to call.



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    Chad Markle
    Senior Director of IT Unified Communications
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    Original Message


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