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  • 1.  Twinning Option

    Posted 05-03-2024 18:39
    No replies, thread closed.

    We are currently on Prem and moving to cloud.  I was told there is not a twinning option in cloud.  Is there a work around or a different status that will allow for twinning?  Our executive team will use the twinning option to allow calls routed to their cell phones when not in office.  Thanks


    #Telephony

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    Kristie Mead
    Valley Strong Credit Union
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  • 2.  RE: Twinning Option
    Best Answer

    Posted 05-06-2024 09:12
    No replies, thread closed.

    Hi Kristie,

    You can in flow Architect verify the status user (use API https://developer.dev-genesys.cloud/devapps/api-explorer#get-api-v2-users--userId--presences-purecloud) and If not available/InQueue route it to Cellphone.

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
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    Original Message


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