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  • 1.  Unable to Assign Roles to User

    Posted 05-11-2020 10:52
    No replies, thread closed.
    I am having trouble assigning new roles to an existing user. The page is seemingly stuck in a load mode.  See blue circle in the screenshot below.

    When I attempt to select Save at the bottom, I receive the following error message.

    What could be causing this issue?  I need to get it resolved ASAP as this user needs to have her Purecloud 3 license restored in order to call people today.

    Thanks,
    Carrie
    #SystemAdministration

    ------------------------------
    Carrie Redmon
    Utilize Health
    ------------------------------


  • 2.  RE: Unable to Assign Roles to User

    Posted 05-11-2020 18:15
    No replies, thread closed.
    Hi Carrie,

    Was this user's state ever set to Inactive? Are they still inactive? I ask, because I have run into this with an Inactive user.

    If the user is Active, you may end up needing to open a ticket. You could try opening the roles individually and see if it will let you add the user from there.

    Thanks,

    ------------------------------
    Daniel McLeod
    Qsect LLC
    ------------------------------

    Original Message


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