Hello Mike,
I found this older thread that seems to be relevant to your issue.
Take a look and see if it helps out.
Cheers,
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Cameron
Online Community Manager/Moderator
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Original Message:
Sent: 06-12-2025 15:06
From: Mike Shepard
Subject: Unable to hear ring on Outbound calls
We've had a couple of users, one using a desk phone and the other on WebRTC, both report that when making an outbound call that they are unable to hear the ring. There is silence until the person on the other end picks up the call or the call rolls to voicemail, at that point they are able to hear the call but the ring prior is silent.
#Telephony
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Mike Shepard
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