Hello Team,
I tied to install two free trial applications(voice Biometric) on Prod and Lab system. On Prod. system I am getting the below given error message while installing.
Error Message@App Foundry> The Genesys Cloud organization does not have a compatible subscription for this offering therefore It's not eligible for Free Trial or Purchase.
Could someone plz guide me what needs to be done to overcome it.
On the LAB system I could able to install both, but stuck with the below Config..
1> APP- Genesys AudioHook Monitor >>
Under Integration>>Properties>> <<Connection URI>> What should be the Connection URI(where WebSocket endpoint audio should be streamed to.
& Under Credentials What should be the API KEY and Client Secret. (plz guide me how to get those details)
2>App Validsoft eXperience
The application has been installed successfully, but whenever agent(I) receives a call, I could successfully launch the app from the widget. but while authentication on the widget, authentication is getting failed though I provide correct password. When I clicked on the forgot Organization name, I got an email from Genesys, saying my account is NOT in that Org. but its there in other two Orgs. and with the same(admin) credentials the application has been installed on that Org only. but not sure why authentication is getting failed while using the app. PFA screen shots
Thanks.
Dev
#Integrations------------------------------
Devanand Gawande
Capgemini Brasil S.A.
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