Dileepkaranki | 2024-06-28 13:50:37 UTC | #1
Hi One our team member got access to Genesys Support portal for opening cases using https://genesys.my.site.com/customercare/CustCarePortalMain?ProductLine=genesysCX&CaseRecordType=Support but he is unable to open cases because the Open case button is disabled. What permissions are required for the button to enable and open case
Jerome.Saint-Marc | 2024-07-01 12:22:14 UTC | #2
Hello,
As mentioned on the My Support Portal article:
If you still have issues, send an email to customercare@genesys.com (core and satellite regions) or customercare-gov@genesys.com (FedRAMP region only)
Also make sure to meet the prerequisite mentioned on the Genesys Cloud Customer Care article:
Prerequisite:* You must be a designated contact to contact Genesys Cloud Customer Care. Become a Designated Contact by first reviewing the Customer areas of responsibility. Then go to the Customer Care log in page and select *Get Started* to request a My Support account and get access to our Genesys support tools. Allow 48 business hours to receive your credentials.
Regards,
system | 2024-08-01 12:22:19 UTC | #3
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