Genesys Cloud - Main

Hi Community, hope everyone is great. 

We have set up AudioHook Monitor (voice transcription, integration configured), but unable to receive data on our WebSocket server. Tried triggering both through Architect flow's transcription action and enabling voice transcription on agent queue, no success. If someone can please troubleshoot this issue, it would be great. 

#ArchitectureandDesign
#API/Integrations
#Unsure/Other

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Abdul Ahad
Interact CX LLC
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Hi Abdul,

The Validate the AudioHook Monitor integration is ok?

https://help.mypurecloud.com/articles/configure-and-activate-audiohook-monitor-in-genesys-cloud/

Att,

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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/

Original Message:
Sent: 02-20-2024 12:00
From: Abdul Ahad
Subject: Unable to receive data on our WebSocket

Hi Community, hope everyone is great. 

We have set up AudioHook Monitor (voice transcription, integration configured), but unable to receive data on our WebSocket server. Tried triggering both through Architect flow's transcription action and enabling voice transcription on agent queue, no success. If someone can please troubleshoot this issue, it would be great. 

#ArchitectureandDesign
#API/Integrations
#Unsure/Other

------------------------------
Abdul Ahad
Interact CX LLC
------------------------------

Hi Community, hope everyone is great. 

We have set up AudioHook Monitor (voice transcription, integration configured), but unable to receive data on our WebSocket server. Tried triggering both through Architect flow's transcription action and enabling voice transcription on agent queue, no success. If someone can please troubleshoot this issue, it would be great. 

Did you enable trunk recording?  You need that for transcription and Audiohook needs transcription to be enabled.  

Hi Community, hope everyone is great. 

We have set up AudioHook Monitor (voice transcription, integration configured), but unable to receive data on our WebSocket server. Tried triggering both through Architect flow's transcription action and enabling voice transcription on agent queue, no success. If someone can please troubleshoot this issue, it would be great.