Genesys Cloud - Main

Hi Team,

I'm trying to validate whether all necessary steps are completed for viewing journey data in both Journey Management and Architect JourneyFlows.

To test this, I added a milestone in my test flow and made around 10 calls two days ago. At the time, I read in the documentation that it may take several hours for the data to be processed and become visible. However, even after two days, I'm still unable to see any data related to the flow milestone in either platform.

In Journey Management, when I select the correct Flow ID and then choose the Flow Milestone ID, it shows "No milestones found for this flow".

Could someone help me understand:

1. Is there anything I might be missing in the setup/configuration to make milestones trackable?

2. Are there additional steps or prerequisites needed for the milestone data to appear in Journey Management and Architect?

3. How can I confirm whether the milestone data has been correctly ingested?

So in architect level i configured only flow milestone(Test_FlowMilestone) under flow outcome(Test_Flowoutcome)

Anything else or any other blocks need to be used for this?

Hello Haridass,

If those test calls are not showing up by now, you may want to check in with Product Support. The should be able to track down why they are not showing up in Journey Management.