Thanks Robert! I work with @Rechelle McConnell, turns out it was the Title, type of Spanish and ID all needed adjusted. Define learning experience!
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Rich Miller
CHRISTIAN BROADCASTING NETWORKPc Manager of Digital Interactions
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Original Message:
Sent: 07-03-2024 10:48
From: Robert Wakefield-Carl
Subject: Unable to send Outbound WhatsApp/Message Template
I found that the template name matters. If you change that name or try to duplicate for Spanish, you would need to get approval for that new template name.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 05-24-2024 15:40
From: Rechelle McConnell
Subject: Unable to send Outbound WhatsApp/Message Template
Hi All,
We've been trying to send Outbound WhatsApp message with the Message Template but it's not working. This template has been approved by Meta and we tried different version of message in two different Spanish versions.
Please see image below
https://help.mypurecloud.com/articles/add-a-whatsapp-template-message/.
#DigitalChannels
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Rechelle McConnell
CHRISTIAN BROADCASTING NETWORK
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